Privacy Policy

R-NET ICT Solutions Inc. ("R-NET," "we," "us," or "our") is committed to protecting the privacy and security of your personal data in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012, its Implementing Rules and Regulations (IRR), and other relevant laws and issuances of the National Privacy Commission (NPC).

1 Scope and Application

This Privacy Policy applies to all personal data collected, processed, and stored by R-NET from:

• Subscribers and prospective subscribers of our internet services
• Visitors to our website (rnet.ph) and related platforms
• Users of our customer portal and payment systems
• Individuals who communicate with us through any channel

2 Personal Data We Collect

We collect and process the following types of personal data:

A. Information You Provide Directly:

• Identity Information: Full name, civil status
• Contact Information: Address, email address, mobile/telephone number
• Government-Issued IDs: For identity verification purposes
• Financial Information: Billing address, payment details, transaction history
• Service Information: Preferred installation date, service plan selection

B. Information Collected Automatically:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, referral sources
• Cookies and Similar Technologies: Session data, preferences

3 Legal Basis for Processing

Under the Data Privacy Act of 2012, we process your personal data based on the following lawful criteria:

• Consent: You have given explicit consent for specific purposes
• Contractual Necessity: Processing is necessary to fulfill our service agreement with you
• Legal Obligation: Processing is required to comply with Philippine laws and regulations
• Legitimate Interest: Processing is necessary for our legitimate business interests, provided it does not override your fundamental rights

4 Purpose of Data Processing

We collect and process your personal data for the following purposes:

• Processing service applications and account creation
• Providing, maintaining, and improving our internet services
• Billing, payment processing, and collection activities
• Customer support and service-related communications
• Sending service updates, announcements, and promotional materials (with consent)
• Complying with legal and regulatory requirements
• Fraud prevention and security purposes
• Network optimization and service quality improvement

5 Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Third-party contractors who assist in our operations (e.g., payment processors, technical support)
• Government Authorities: When required by law, court order, or legal process
• Business Partners: Only with your explicit consent and for specified purposes

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

6 Data Security Measures

We implement appropriate organizational, physical, and technical security measures to protect your personal data against:

• Unauthorized access, collection, use, or disclosure
• Accidental or unlawful destruction, alteration, or loss
• Any other unlawful processing

These measures include encryption, secure servers, access controls, regular security assessments, and employee training on data protection.

7 Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

After the retention period, your personal data will be securely disposed of or anonymized.

8 Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights:

• Right to Be Informed: To be informed of the collection and processing of your personal data
• Right to Access: To obtain a copy of your personal data held by us
• Right to Object: To object to the processing of your personal data
• Right to Erasure or Blocking: To request deletion or blocking of your personal data under certain conditions
• Right to Rectification: To correct inaccurate or incomplete personal data
• Right to Data Portability: To obtain your data in a structured, commonly used format
• Right to File a Complaint: To lodge a complaint with the National Privacy Commission
• Right to Damages: To be indemnified for damages sustained due to unlawful processing

9 How to Exercise Your Rights

To exercise any of your rights, you may submit a written request through the contact details provided below. We will respond to your request within thirty (30) days from receipt.

10 Cookies Policy

Our website uses cookies to enhance your browsing experience. By continuing to use our website, you consent to our use of cookies. You may adjust your browser settings to refuse cookies, but this may affect certain functionalities of our website.

11 Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our services after any modifications constitutes acceptance of the updated policy.

12 Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: