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R-NET ICT Solutions Inc. ("R-NET," "we," "us," or "our") is committed to protecting the privacy and security of your personal data in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012, its Implementing Rules and Regulations (IRR), and other relevant laws and issuances of the National Privacy Commission (NPC).

1. Personal Data We Collect

A. Information You Provide:

• Identity Information: Full name
• Contact Information: Address, email, mobile/telephone number
• Government-Issued IDs: For identity verification
• Financial Information: Billing address, payment details

B. Automatically Collected:

• Device Information: IP address, browser type, OS
• Usage Data: Pages visited, time spent on site

2. Legal Basis for Processing

We process your personal data based on:

• Consent: Your explicit consent for specific purposes
• Contractual Necessity: To fulfill our service agreement
• Legal Obligation: To comply with Philippine laws
• Legitimate Interest: For legitimate business purposes

3. Purpose of Data Processing

• Processing service applications and account creation
• Providing and improving our internet services
• Billing and payment processing
• Customer support and communications
• Complying with legal requirements
• Fraud prevention and security

4. Data Sharing and Disclosure

We may share your data with:

• Service Providers (e.g., payment processors)
• Government Authorities when required by law

We do NOT sell, rent, or trade your personal information.

5. Data Security

We implement appropriate organizational, physical, and technical security measures including encryption, secure servers, access controls, and regular security assessments.

6. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the right to:

• Be Informed - Know how your data is collected/processed
• Access - Obtain a copy of your personal data
• Object - Object to data processing
• Erasure/Blocking - Request deletion of your data
• Rectification - Correct inaccurate data
• Data Portability - Obtain your data in a usable format
• File a Complaint - Lodge complaints with the NPC
• Damages - Be indemnified for unlawful processing

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements. After retention, data will be securely disposed of or anonymized.

8. Contact Information

Last Updated: January 6, 2026

R-NET ICT Solutions Inc. ("R-NET") is a registered Data Transmission Industry Participant with the National Telecommunications Commission (NTC). By subscribing to our services, you agree to these Terms.

1. Service Description

R-NET provides fiber-optic internet connectivity services including:

• High-speed fiber internet access (up to 2Gbps)
• Equipment installation (ONT/Router)
• Technical support and maintenance

2. No Contract Policy

• Month-to-month subscription, no lock-in period
• No early termination fees or penalties
• Discontinue service anytime with proper notice
• Billed monthly in advance

3. Installation

• Subject to technical feasibility and coverage
• One-time installation fee as indicated in your plan
• Standard indoor wiring up to 30 meters included

4. Billing & Payment

• Monthly fees billed in advance
• Payment via online banking, GCash, Maya, or OTC
• Late payments may result in service suspension
• Reconnection fee may apply for suspended accounts

5. Equipment

• R-NET equipment remains property of R-NET
• Must be returned upon service termination
• Damage/loss due to negligence will be charged

6. Acceptable Use

You agree NOT to use our service for:

• Illegal activities under Philippine law
• Distributing malware or harmful software
• Unauthorized network access
• Spam or bulk communications
• Copyright infringement
• Reselling service without authorization

7. Service Termination

By Subscriber:

• Submit disconnection request (7 days notice)
• Settle all outstanding balances
• Return R-NET equipment

8. Contact

Last Updated: January 6, 2026